Artimelle Jewelry
Grace Earrings
Surrounded by a cluster of diamonds with pavé setting, the 0.50 carat heart-shaped pink sapphire shines brightly in the middle. The sparkling brilliance between the fingers reflects hope from within the heart.
Carat
Metal Material
Explore Secrets of Jewelry
Discover the Material, Craftsmanship, and Stories Behind Exquisite Pieces
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IGI Certification
IGI grades diamonds, gemstones and jewelry in more locations around the world than any other gemological organization. IGI has received ISO 17025 accreditation for both natural and laboratory grown diamond grading....
All About Karat Gold
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Shipping & Returns
Shipping Policy:
- On average, it takes about 20-30 calendar days to receive your product from ordering date. We provide an estimated shipping date in your order confirmation email for your reference! This date is an estimate, as your order may ship sooner or even later. If there are any delays with your order, our Customer Experience Team will be in touch!
- You can find an estimated shipping date within your order confirmation email. We will certainly be in touch if we are experiencing any delays.
- We're unable to edit orders once they've been placed. Please reach out to support@artimellejewellery.com for assistance.
Is there any shipping fees?
- We provide free shipping to China and Hong Kong. For other international deliveries, shipping fees will be calculated at checkout.
Return Policy
What is your return policy?
- We are strongly commited to deliver the highest quality diamond jewellery to you. Defective items may be returned within 30 days from when they were shipped. Please note that engraved jewellery items may not be returned.
- Please reach out to our customer service representative via WhatsApp, WeChat or email before proceeding to return the defective product. Once our customer service representative confirms that the product is eligible for return, we will schedule a pick-up service to collect your order within 5 working days.To be eligible for return, items must be in their original purchase condition and include all product documentation.
Care Guide
Care Guide
How should I care for my product?
General cleaning guide
- For a light cleaning, we recommend using a mild dish soap and warm water. You can then use a soft clothing to absorb the water from the jewelry.
- You may also consider sending your diamond jewelry for professional cleaning periodically. Diamonds will always shine, but they will look even more brilliant when professionally cleaned. Jewelers use ultrasonic cleaners with high frequency sound waves and chemicals, which will pull the dirt away from the stone.
Please take note of the following to ensure that your jewelry is longer-lasting:
- Kindly avoid the contact with bleach or bleaching agent that are common in household cleaning products. Hence, we would advise you to not wear our diamond jewellery when you are doing household chores.
- Kindly avoid wearing the jewellery when you are swimming. Chlorine can damage and discolour our karat gold metals and can slowly erode the finish and polish of gemstones.
- Kindly store the diamond jewelry separately from other jewelries, and to avoid contact between different jewelries. This may cause light scratches on the karat gold metal of your jewelry.
- Please reach out to support@artimelle.com for assistance! Include your order number, several photos, a short video and description of how the damage occurred.
